Shipping Details
Moeketsi Corp (Pty) Ltd t/a Nature Harvest
Registration Number: 2024/626722/07
Contact Number: 083 555 7649
Email Address: info@natureharvest.co.za
Effective Date: [Insert Date]
At Moeketsi Corp (Pty) Ltd trading as Nature Harvest (“we,” “our,” or “us”), we aim to provide fast and reliable delivery services for all our online customers. This policy outlines the terms and conditions for shipping and delivery of our products.
1. Delivery Coverage
1.1 We deliver products across South Africa.
1.2 Delivery availability may vary depending on your location. Remote or out-of-coverage areas may require special arrangements, which could incur additional delivery charges.
2. Delivery Options
2.1 Standard Delivery
- Estimated delivery time: 2–5 business days from order confirmation.
- Available nationwide.
2.2 Express Delivery
- Estimated delivery time: 1–2 business days for eligible areas.
- Additional charges apply for this service.
2.3 Cash on Delivery (COD)
- Available for selected areas.
- Payment must be made in cash at the time of delivery.
3. Shipping Costs
3.1 Shipping costs are calculated based on the delivery location and the weight/size of the products ordered.
3.2 Orders over a specified amount (e.g., R500) may qualify for free delivery.
3.3 Additional charges may apply for express delivery or deliveries to remote areas.
4. Order Processing Times
4.1 Orders placed and confirmed before 2:00 PM will be processed on the same business day.
4.2 Orders placed after 2:00 PM, on weekends, or public holidays will be processed the next business day.
4.3 Once your order is processed, you will receive a confirmation email with tracking details (if applicable).
5. Delivery Terms
5.1 Deliveries are made during standard business hours (8:00 AM – 5:00 PM) on weekdays.
5.2 We cannot guarantee specific delivery times; however, our couriers will make reasonable efforts to ensure prompt delivery.
5.3 If no one is available at the delivery address to accept the order, the courier will attempt to contact you. Additional attempts or alternate arrangements may incur extra charges.
6. Tracking Your Order
6.1 Once your order is dispatched, you will receive a tracking number via email or SMS.
6.2 You can use this tracking number to monitor your shipment’s status.
6.3 For assistance with tracking, contact us at 083 555 7649 or info@natureharvest.co.za.
7. Delivery Issues
7.1 Delayed Deliveries
- While we strive for timely deliveries, delays may occur due to unforeseen circumstances (e.g., weather, strikes, or public holidays).
- We will keep you informed of any delays and work to resolve the issue promptly.
7.2 Incorrect or Incomplete Address
- Ensure that your shipping address is accurate and complete.
- We are not responsible for failed deliveries due to incorrect addresses. Additional charges may apply for redelivery.
7.3 Damaged or Missing Items
- Inspect your order upon delivery. If items are damaged or missing, notify us immediately at 083 555 7649 or info@natureharvest.co.za within 48 hours of delivery.
8. Amendments to Shipping Policy
We reserve the right to update this policy at any time without prior notice. The updated policy will apply to orders placed after the effective date.
9. Contact Us
For questions or assistance regarding shipping, please contact us:
- Company Name: Moeketsi Corp (Pty) Ltd t/a Nature Harvest
- Registration Number: 2024/626722/07
- Telephone Number: 083 555 7649
- Email Address: info@natureharvest.co.za