Moeketsi Corp (Pty) Ltd t/a Nature Harvest
Registration Number: 2024/626722/07
Contact Number: 083 555 7649
Email Address: info@natureharvest.co.za

Effective Date: [Insert Date]

At Moeketsi Corp (Pty) Ltd trading as Nature Harvest (“we,” “our,” or “us”), we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning products purchased online or via delivery.

1. General Terms for Returns

1.1 You may return products purchased from Nature Harvest subject to the conditions outlined in this policy.
1.2 Returns are only accepted for products that meet the eligibility criteria stated below.
1.3 Proof of purchase, such as an invoice or receipt, is required for all returns.

2. Return Eligibility

2.1 Damaged or Defective Products

• Products that are damaged or defective upon delivery are eligible for return or replacement.
• You must notify us within 48 hours of receiving the product.

2.2 Incorrect Products

• If the product delivered differs from what was ordered, it may be returned for an exchange or refund.
• Notify us within 48 hours of delivery if the product is incorrect.

2.3 Non-Defective Returns

• Products in their original, unopened, and unused condition may be returned at our discretion.
• Non-defective returns must be requested within 7 days of receiving the product.
• A handling fee may apply for non-defective returns.

2.4 Perishable Products

• Due to the nature of perishable goods, we cannot accept returns for products that are opened, used, or not reported as defective or incorrect within 48 hours of delivery.

3. Return Process

3.1 Step 1: Notify Us

• Contact us at 083 555 7649 or email us at info@natureharvest.co.za to initiate a return.
• Provide your order number, proof of purchase, and details about the return (e.g., reason for return, product condition).

3.2 Step 2: Return Authorization

• We will review your request and provide instructions for returning the product if eligible.
• Unauthorized returns will not be accepted.

3.3 Step 3: Return the Product

• Products must be returned in their original packaging along with proof of purchase.
• Returns can be made via:
  • Email: Clients can send their return details to info@natureharvest.co.za for further assistance and processing.
  • Courier: Arrange for the product to be sent to our designated return address.
  • Pick-Up: For eligible areas, we may arrange for a courier to collect the return.

4. Refunds

4.1 Refunds will be processed once the returned product has been received and inspected.
4.2 Refunds will be issued using the original payment method. For Cash on Delivery (COD) orders, refunds will be made via electronic funds transfer (EFT).
4.3 Refunds may take 7–14 business days to reflect in your account.

5. Exchanges

5.1 Exchanges are subject to product availability.
5.2 If the requested product for exchange is unavailable, a refund or store credit will be offered.

6. Shipping Costs for Returns

6.1 If the return is due to an error on our part (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.
6.2 For non-defective returns, the customer is responsible for return shipping costs and any associated handling fees.

7. Non-Returnable Items

The following items are non-returnable:

• Products that have been used or are not in their original condition.
• Opened or tampered packages of perishable goods.
• Items returned beyond the specified return period.
• Gift cards, vouchers, and promotional items.

8. Amendments to the Return Policy

We reserve the right to update this policy at any time without prior notice. The updated policy will apply to orders placed after the effective date.

9. Contact Us

For any questions or assistance regarding returns, please contact us:

• Company Name: Moeketsi Corp (Pty) Ltd t/a Nature Harvest
• Registration Number: 2024/626722/07
• Telephone Number: 083 555 7649
• Email Address: info@natureharvest.co.za