Moeketsi Corp (Pty) Ltd t/a Nature Harvest
Registration Number: 2024/626722/07
Contact Number: 083 555 7649

Effective Date: 05 January 2025

Moeketsi Corp (Pty) Ltd trading as Nature Harvest (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including through our online store and delivery services.

1. Information We Collect

We may collect and process the following information:

1.1 Personal Information

• Full name, contact details (phone number, email address).
• Delivery address and billing address.
• Payment information (e.g., credit/debit card details).
• User account details for our online store (e.g., username and password).

1.2 Non-Personal Information

• Browser and device information (e.g., IP address, browser type, operating system).
• Information gathered from cookies or other tracking technologies.

1.3 Order Information

• Details of the products you purchase, including preferences or special instructions.

2. How We Collect Your Information

We collect your information in the following ways:

• When you place an order through our online store.
• When you contact us via phone, email, or website forms.
• Automatically through your interactions with our website (e.g., cookies, IP tracking).
• From third-party payment processors.

3. How We Use Your Information

Your information is used to:

• Process and fulfill your orders, including delivery arrangements.
• Facilitate payment and refund processes.
• Communicate with you regarding your order, inquiries, or promotional offers (if you’ve opted in).
• Improve our website functionality and personalize your experience.
• Comply with legal obligations and ensure the security of our operations.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Delivery Partners: To ensure your orders are delivered accurately and on time.
• Payment Processors: To process transactions securely.
• Service Providers: For website hosting, email distribution, or analytics.
• Legal Authorities: When required by law or to protect our legal rights.

5. Data Security

We implement robust security measures to protect your personal data, including encryption and secure storage. However, please note that no online transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Online Tracking

Our website uses cookies to:

• Recognize you on your return visits.
• Track usage and performance analytics.
• Save your preferences (e.g., cart items).

You can modify your browser settings to decline some or all cookies. Note that disabling cookies may affect the functionality of our website.

7. Your Rights

As a customer, you have the right to:

• Access: Request details of the personal information we hold about you.
• Correction: Request updates to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data (subject to legal obligations).
• Marketing Preferences: Opt-out of receiving marketing communications.

To exercise any of these rights, please contact us at the details provided below.

8. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, tax, and accounting obligations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

10. Updates to This Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the “Effective Date” updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Company Name: Moeketsi Corp (Pty) Ltd t/a Nature Harvest
• Registration Number: 2024/626722/07
• Telephone Number: 083 555 7649